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Sutherland Global Services Receives Frost & Sullivan Customer Value Leadership Award

Rochester, N.Y. (PRWEB) April 16, 2008 -- Sutherland Global Services, a leading multi-national Business Process Outsourcing (BPO) provider is the recipient of Frost & Sullivan's 2008 Customer Value Leadership Award for its dedication and pursuit of a highly customer-oriented growth strategy.

Sutherland was honored for outstanding delivery of superior, integrated and vertical BPO services through world class talent and process development. To download Frost & Sullivan?s case study on Sutherland's award winning Customer Value Leadership, click here (http://www.suth.com/FS_CaseStudy.pdf).

The Frost & Sullivan Award for Customer Value Leadership rewards companies that demonstrate excellence in customer value enhancement through maximizing employee value. In selecting Sutherland for this award, Frost & Sullivan cited the company?s demonstrated responsiveness to customer needs through appropriate talent development, its continuous focus on long and short-term client profitability and the company?s flexibility in tailoring its solution offerings to suit client business needs.

"Sutherland has excellent credentials in nimbleness, response time and flexibility. Highly satisfied and committed clients testify that the revenue generating and engaged business model of Sutherland consistently increases the productivity and maximizes their customer life cycles," said Farheen Pasha, Frost & Sullivan Research Analyst. "Its global footprint allows for valuable geographical redundancy and highest level of maturity in talent management."

A team of Frost & Sullivan Analysts evaluated Sutherland through extensive research with key market participants, secondary sources and direct interviews with current Sutherland clients. Frost & Sullivan?s assessment of Sutherland included the quality of talent and leadership at the company, new hire and ongoing training, technology infrastructure, domain expertise, quality, responsiveness to customer needs and growth in geographical markets.

Sutherland supports the marquee companies in the technology, telecommunications, retail, banking, financial services and insurance industries with integrated back-office processing and customer-facing services that increase the productivity and efficiency of their businesses and deliver measurable results.

Sutherland Global Services CEO Dilip Vellodi commented, "This award for Customer Value Leadership from a firm of Frost & Sullivan's caliber is a noteworthy endorsement of Sutherland's unwavering purpose. Our mission has always been and will always be to help our customers create value in their businesses. We are pleased and honored to receive this award which is a testament to the commitment and hard work of our 21,000 professionals around the world."

About Frost & Sullivan

Frost & Sullivan, the Global Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information, visit http://www.awards.frost.com.

About Sutherland Global Services

Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-Office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 21,000 professionals offering Right Sourced ? seamlessly blended services from its 22 delivery centers in India, the United States, Philippines, Canada, Eastern Europe and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value. For more information, visit www.suth.com.

For more information contact

Sutherland Global Services

Michele Sadwick, Vice President

585-586-5757 x6093

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