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Leading CD/DVD Duplication Company Announces Customer Service Upgrades

Stamford, CT (PRWEB) April 4, 2008 -- In an effort to further enhance customers' experience, CD MasterCopy has recently unveiled several new upgrades to its customer service department. Among the changes is an improved customer portal that is accessed via the company's web site.

CD MasterCopy (http://www.cdmastercopy.com) offers CD and DVD duplication services, as well as, the production of CD business cards. CD MasterCopy's most recent customer service upgrades come as the company enters its 8th year of operation.

"Over the years we have asked our clients what it is they would like to have when ordering from us, and we often get the same response -- 'Independence!' For the savvy Internet users, they would like to be able to just simply login online, get a quote, order and track the process," says Chief Marketing Officer Renee Lunchana. "CD MasterCopy's customer service (http://www.cdmastercopy.com/cases) excels over its competitors because we are the ones who began the trend of online servicing for CD duplication. We also introduced the concept of "24-hour CD duplication," which every competitor has seemed to have followed, but not yet mastered."

CD MasterCopy's newly improved customer portal is available 24 hours a day, seven days a week. It allows customers the ability to instantly receive quotes and to place orders.

Additionally, once an order has been placed, customers can log into the portal to track their project's progress from beginning to end. They can also choose to receive notifications updating them of their order's current status.

"The portal allows each customer to effectively manage their time, orders, and budgets. It tracks everything that they have done with CD Mastercopy creating a very streamlined, efficient process," says Lunchana. "Overall this customer portal is another example of CD Mastercopy being on the cutting edge of technology, and we predict it will take our competitors a while to catch up. Another one of our competitive advantages is that we always try to match or beat others' prices by 3%. However, we will not take a job at low cost if it will affect quality of product."

CD MasterCopy is headquartered in Stamford, CT. The company offers express service by providing duplications of up to 2,000 CD/DVD's within a 24-48 hour period. CD MasterCopy's clientele includes such notable companies as HBO, Xerox, Nestle, Sanyo, and Morgan Stanley.

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